Elans d'Avenir
Training, consulting and support for companies in CSR, circular economy and responsible business development
Efficient and transparent customer and project management
With this training, develop skills to build trust with your clients and improve the productivity of your business.
About the training course
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7 hours over 2 half-days
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Learn to analyze the processes and lifecycles of current projects, products, and services to structure them efficiently.
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Understand customer expectations and know how to meet them while maintaining control.
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Create adaptable systems and processes to streamline work and improve productivity.
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Manage customer expectations to build trust.
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Communicate effectively to enhance the business relationship.
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Build customer loyalty through transparency and trust.
Content
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The life cycle of a project
Map the implementation steps
Identify the critical steps
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Trusting relationships and interactions
Some codes of non-verbal and verbal communication in a professional context
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Structuring an efficient implementation process
Identify the repeated processes that can be standardized
Create project management tools
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Building trusting relationships with clients
Knowing how to manage expectations
Anticipate, reassure and support
Communicate clearly and effectively without burning out
Audience
Managers and employees of companies, communities and associations, in charge of purchasing, human resources, project management, strategic direction.
Prerequisites
Good command of the French language.
Familiarity with the use of digital tools such as smartphones, laptops and QR codes.
Terms
In-person or remote format.
Number of participants between 4 and 12.
This training, as described in this document, is delivered in intra-company and inter-company formats.
Duration
Two possible formats:
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One 8-hour day, including breaks and lunch
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2 half-days of 3.5 hours each, lunch not included.
PRICES
€1,750
€1,500
* The launch discount is applicable to the displayed rates for training services until 30/09/2026.
Outside the Occitanie region, travel expenses are added to the quote.
The prices shown include VAT.
Means
Each sequence includes theoretical and practical content, with serious games, quizzes, role-playing scenarios and collective intelligence exercises.
The tools used and provided are:
Fun materials, such as cards or puzzles, animation materials (large format erasable sheets, sticky notes, pencils, slide projections and/or presentation videos in PowerPoint/PDF/Keynote/MPEG4 format or similar).
Tools to bring by participants: Their smartphone, or laptop.
For off-site client training, Elans d'Avenir undertakes to provide appropriate training facilities and equipment.
When the client is responsible for the loss or destruction of such equipment and materials used in connection with the training services.
For on-site training courses, the client will provide the on-site training facilities and equipment, according to the terms agreed upon when the quote was submitted.
Skills acquisition assessment
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A certificate of attendance will be issued in the days following the training.
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A few short exercises between the sequences will allow us to assess understanding as the training progresses.
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A comprehensive exercise at the end of the training will allow for an immediate assessment of the skills acquired.
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A satisfaction questionnaire will assess how well the training met the expectations and needs of the participants.
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A follow-up questionnaire will be sent 3 weeks after the training to assess the assimilation and use of skills in a professional context.
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The training does not lead to certification.